Política de reembolso

Returns

We hope you love your 77 Pocket Clean™. If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return, the pouch must be unopened, unused, sealed and in its original packaging. You will also need your order number or other proof of purchase.

Hygiene products

For health protection and hygiene reasons, we cannot accept returns of any pouch that has been opened or unsealed after delivery, unless the product is faulty, damaged or not as described. This does not affect your statutory rights.

How to request a return

Before sending anything back, contact us at arantxa@77blend.com with your order number. We will provide return instructions. Items sent back without first requesting a return may not be accepted.

Unless the item is faulty, damaged, incorrect or not as described, you are responsible for the return shipping cost. We recommend using a tracked service and keeping proof of postage.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty, incorrect or not as described. We will assess the issue and provide an appropriate remedy in accordance with your legal rights.

Cancellations

If your order has not yet been dispatched, contact us as soon as possible and we will try to cancel it. Once an order has been dispatched, the returns process above applies.

Refunds

We will notify you when we have received and inspected your return. Approved refunds will be made to your original payment method within 14 days of receiving the returned goods. Your bank or card provider may take additional time to process the refund.

Where required by law, standard outbound delivery costs will also be refunded. Additional costs for an enhanced delivery option are not refundable. Your statutory rights are not affected.

Contact

For return questions, email arantxa@77blend.com.